Privacy Policy

About This Privacy Policy

This Privacy Policy sets out how Luminal Audio (ABN 58 162 956 274) handles your personal information if you are a subscriber, customer, website visitor, or user of our audio wellness services.

We are committed to complying with our privacy obligations under the Privacy Act 1988 (Cth) (Privacy Act) including the Australian Privacy Principles (APPs) contained in Schedule 1 to the Privacy Act. In this Privacy Policy, personal information has the same meaning as in the Privacy Act and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We may update this Privacy Policy from time to time. If we do, we will publish the updated version on our website. If you have any questions about this Privacy Policy or how we manage personal information, please contact us using the details in section 11 below.

Our Services

Luminal Audio provides scientifically-designed audio wellness experiences including:

Brain entrainment audio tracks for focus, relaxation, meditation, and sleep
Self-hypnosis audio programmes for various wellness goals
Neurodivergent-friendly audio experiences with sensory regulation support
ADHD-specific audio tracks for attention and sleep support
Personalised audio experiences with Light, Medium, and Intense intensity controls
Subscription-based access to our curated audio wellness library

The Kinds of Personal Information We Collect and Hold

We collect and hold personal information to run our business and provide our audio wellness services. The kinds of personal information we collect depend on your relationship with us.

Subscriber and Customer Information

To provide you with our audio wellness services and manage your account, we collect:

Contact details such as name, email address, and postal address
Subscription and billing information, including payment method details
Usage data about which audio tracks you access and listen to
Preferences for audio categories, intensity levels, and session durations
Device information and technical data including IP addresses, device types, and app usage patterns
Customer support communications and feedback
Session duration and frequency data to personalise recommendations

Note: Where this includes credit card information, we only hold or have access to the type of card, the name on the card, the last 4 digits, the cardholder address, card issuer, origin, and expiry date. Other credit card information is securely handled by our third-party payment processor.

Website Visitors

When you visit our website, we may collect:

Pages visited, documents downloaded, and search terms used
Date and time of visits and session duration
Technical information such as IP address, device type, operating system, and browser type
Location data (general geographic area, not precise location)
Interaction data with our content and features

We collect this information using cookies and similar technologies to improve your browsing experience and help us manage our website.

Sensitive Information

Under the Privacy Act, additional protections apply to 'sensitive information' including health information and other personal characteristics.

We may collect information about your wellness goals and preferences for our audio programmes. This information is collected with your consent and is used solely to provide personalised audio wellness experiences suited to your needs.

How We Collect Personal Information

We collect personal information:

Directly from you when you create an account, subscribe to services, contact customer support, or interact with our website and mobile applications
Automatically through your use of our services and website via cookies, analytics, usage tracking, and listening session data
From third parties such as payment processors (for transaction verification) or app stores (for subscription management)

How We Use Personal Information

Subscribers and Customers

Provide access to our audio wellness library
Process subscriptions and manage billing
Personalise your audio experience based on listening history and preferences
Recommend appropriate audio tracks and intensity levels
Send service updates, new content notifications, and wellness insights
Provide customer support and technical assistance
Improve our services through usage analytics and user feedback
Ensure platform security and prevent unauthorised access
Develop new audio wellness content and features

Website Visitors

Improve website functionality and user experience
Analyse website performance and content engagement
Respond to contact form submissions and enquiries
Provide relevant content and recommendations

How We Store and Secure Personal Information

Electronic Records

We store personal information on:

Secure cloud-based servers with enterprise-grade encryption and access controls
Our customer relationship management (CRM) system with restricted access
Payment processing platforms managed by PCI DSS certified third-party providers
Email systems with advanced security protocols and multi-factor authentication
Analytics platforms with data anonymisation and privacy protection

Physical Records

Any physical records are stored in locked filing cabinets within secure premises at our business address.

Security Measures

We implement comprehensive security safeguards including:

End-to-end encryption of sensitive data both in transit and at rest
Multi-factor authentication and strong password requirements
Regular security audits and penetration testing
Staff training on privacy and data security best practices
Automated backup and disaster recovery procedures
Role-based access controls limiting staff access to information on a need-to-know basis
Regular security updates and monitoring for potential threats

Who We Share Your Personal Information With

We may share your personal information with:

Technology service providers who help us deliver our services (cloud hosting providers, payment processors, analytics services, content delivery networks)
Customer support tools that help us provide technical assistance and resolve issues
Professional advisors including lawyers, accountants, and auditors when necessary for business operations
Law enforcement or regulatory authorities when required by law or to protect our legal rights
Business partners only where necessary to provide requested services and with appropriate confidentiality agreements

We do not sell, rent, or trade your personal information to third parties for marketing purposes. All third parties we work with are required to maintain appropriate privacy and security standards.

How Long We Keep Personal Information

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law:

Active subscription data: For the duration of your subscription plus 7 years for accounting and legal compliance
Usage and listening data: 3 years from last account activity to inform service improvements
Website analytics: Aggregated and anonymised after 26 months
Customer support communications: 3 years from resolution
Billing records: 7 years as required by Australian taxation law

When personal information is no longer needed, we securely delete or de-identify it in accordance with our data retention policy and industry best practices.

Overseas Transfer of Personal Information

Some of our service providers may be located overseas, including in the United States, European Union, and other countries with adequate privacy protections. When we share personal information internationally, we ensure recipients provide adequate protection through:

Privacy frameworks such as adequacy decisions or privacy shield arrangements
Standard contractual clauses approved by relevant authorities
Other legally recognised transfer mechanisms that ensure your privacy rights are protected

Your Rights and Choices

Access and Correction

You can request access to, or correction of, your personal information by contacting us. We'll respond within 14 days and won't charge for reasonable requests.

Account Management

You can update your preferences, manage your subscription, and modify your account settings through our platform or by contacting customer support.

Marketing Communications

You can opt out of promotional emails at any time using the unsubscribe link in our communications or by contacting us directly.

Data Portability

You can request a copy of your personal information in a portable format, subject to technical limitations.

Account Deletion

You can request deletion of your account and associated personal data, subject to legal retention requirements and billing obligations.

Cookies and Tracking

You can manage cookie preferences through your browser settings, though this may affect website functionality and personalisation features.

Third-Party Websites and Services

Our website and services may contain links to third-party sites or integrate with external platforms. We're not responsible for their privacy practices. Please review their privacy policies before sharing personal information with third parties.

Privacy Complaints

If you have concerns about how we handle your personal information:

Contact us first using the details below - we aim to resolve complaints promptly and will respond within 14 days
If unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992
Website: https://www.oaic.gov.au/
Email: enquiries@oaic.gov.au
Address: GPO Box 5288, Sydney NSW 2001

Contact Us

For any privacy-related questions, requests, or concerns:

The Privacy Officer

Luminal Audio

Suite 210, 4 Columbia Court

Norwest, NSW 2153

This Privacy Policy is effective as of 25th June 2025 and replaces all previous versions. We recommend reviewing this policy periodically as we may update it to reflect changes in our services or legal requirements.